Patients in New England rely on the health care system of highly qualified physicians, specialists, and other providers at Dartmouth-Hitchcock. In addition to primary care services at local community practices, Dartmouth-Hitchcock patients have access to specialists in almost every area of medicine, as well as world-class research at the Dartmouth Medical School and centers such as the Dartmouth Institute for Health Policy and Clinical Practice. With more than 6,500 employees, a number of locations, and a broad mandate, managers at Dartmouth-Hitchcock are responsible for a steady and diverse stream of thousands of projects at any given time.
Dartmouth-Hitchcock’s web content manager, Ryan Newswanger, understands the challenge of managing multiple projects simultaneously across the entire healthcare system. In his role, Newswanger supervises eight content producers, three full-time developers, and dozens of web projects. Ryan’s group began using a content management system and basic project management software to keep track of the various activities in his group. He used this software to manage people’s task lists; however, he quickly realized deeper insights were needed into the entire scope of the projects.
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