Careers

LiquidPlanner is a fast growing technology company that’s creating simple, powerful tools for teams who are building everything from companies to campaigns to software. The company was founded on the belief that even in the face of complexity, uncertainty, and constant change, project management should be simple. Through our unique scheduling engine and user-focused design, we enable teams of all kinds to be more informed, more competitive, and more in control of the work they’re doing.

Our culture is casual, but everyone on the team is focused and driven. We’re passionate about service, design, and innovation. We value loyalty, work/life balance, simplicity, efficiency, and quality of service. We think if it’s worth doing, it’s worth doing right. LiquidPlanner was recently named one of Washington’s Best Places to Work.

For consideration, please send a cover letter and resume to jobs@liquidplanner.com.

Current Openings

Software Development Engineers
DevOps Engineer
Director of Product Services
Public Relations Manager
Online Marketing Manager
Account Manager
Program Manager
Account Coordinator

Software Development Engineers

LiquidPlanner is looking for full-time developers in the Seattle area to help us build next-generation scheduling and team collaboration tools. We have an industry-leading product, a smart team and a great work environment. These positions include stock options and an excellent benefits package.

Core responsibilities

Develop advanced web applications using Ruby on Rails and Javascript
Maintain the highest levels of software quality through test-driven development
Collaborate with customers and the team to solve interesting problems
Help support and improve our production and development infrastructures
Help design features and build the roadmap for LiquidPlanner

Required skills

A commitment to quality and a pragmatic approach
Proficiency with Ruby on Rails, Javascript and HTML/CSS
Strong knowledge of SQL and Linux
Experience developing and operating complex web applications
BA/BS or graduate degree in Computer Science

DevOps Engineer

LiquidPlanner is hiring a developer who is passionate about IT operations to own and grow our infrastructure.

Core Responsibilities

Ensure 24×7 performance and availability of our Ruby on Rails web app
Design, build, and maintain infrastructure automation (e.g. provisioning; configuration management; deployment)
Maintain and enhance our operational monitoring and metrics
Perform troubleshooting and diagnostics as needed

Required Skills and Experience

3+ years experience with configuration management (such as Chef or Puppet) and monitoring (such as Nagios or Zabbix) tools
1+ years experience writing production code in a dynamic language (such as Python or Ruby)
Linux — you’re comfortable installing an OS on bare metal, you write shell scripts for fun and profit
DVCS — familiar with concepts and best practices for distributed version control (such as git or mercurial)
TCP/IP — iptables, basic routing, TCP tuning, etc.
Hardware — RAID levels, cache levels, latencies for CPU vs RAM vs LAN vs WAN, etc.

Director of Product Services

LiquidPlanner is a rapidly growing B2B SaaS company seeking an experienced, passionate manager to oversee all Product Services, including Sales, Account Management, and Support. The Director of Product Services will be responsible for meeting overall revenue generation, retention, and growth goals, while maintaining our very high standards for service quality and cross-team collaboration.

The ideal candidate is equal parts customer-focused and data-driven. Metrics, tools, and processes are extremely important in our business. To succeed in this role, you should be proficient in identifying, gathering, and analyzing the information you need to solve problems. You should also be able to switch gears from quantitative analysis to exploratory customer calls without blinking, and then be able to communicate what you’ve learned proactively and succinctly.

In addition to the above, the Director of Product Services will be responsible for:

Finding ways to improve/streamline our end-to-end processes and drive those initiatives through from kickoff to completion.
Recruiting, hiring, and training rock star new team members, as well as supporting departmental managers in their efforts to do the same. Providing mentoring and career development for all team members.
Staying on top of SaaS best practices for product services and making sure we’re ahead of the curve.
Learning our multiple, integrated tool sets and optimizing our use of them; sourcing and recommending new tools if needed.
Developing key performance metrics for the organization, ensuring that all necessary instrumentation is in place, and helping us move each metric in the right direction.
Developing a 360-degree view of the business, from marketing through finance to product development, to ensure that the customer voice is well-represented in our decision-making processes.

What’s in it for you?

The opportunity to shape and grow a key department in a fast-growing, high-octane startup.
The chance to work on a collaborative, passionate team that is focused on building great products and making people happy.
A flexible work schedule and environment, with four weeks paid vacation from the get go.
Competitive salary & equity.
Medical, dental, vision, and life insurance benefits, and more (including free parking, Mollie’s Fridge, Tuesday team lunch, monthly happy hours…).

Required:

Bachelor’s Degree or higher.
5-7 years of experience in sales, support, or operations at a B2B software company (preferably SaaS).
Experience managing teams of ten or more people.
Experience with various compensation models (salary, commission, bonuses) and understanding of their benefits/drawbacks.

Public Relations Manager

A critical role, this person will be responsible for the development, execution and measurement of all PR communications strategies, initiatives and tactics; drive the day-to-day activities; and ensure that metrics/results capture the goals and effectiveness of all campaigns and programs. The PR Manager is responsible for fostering collaboration with internal stakeholders and serves as the primary interface between LiquidPlanners internal team and external resources. As part of the Marketing team, the PR Manager will work with the marketing team, sales/ support. and executive staff to define and execute our overall public relations strategy.

The PR Manager will be a key information source for all media contacts requesting data and insights, and will manage the development, implementation, and coordination of internal and external public relations strategies, with the goal of gaining recognition in the market, promoting our services, and establishing our thought leadership throughout our target customer segments.

Responsibilities

Manage the development of corporate press releases, by-lined and contributed articles, FAQs and scripts to support programs
Develop media/ analyst briefings/messaging documents and host media interviews as required; work with internal spokespeople including company senior executives
Coordinate all marketing communications for trade shows and other brand events
Interface extensively with internal counterparts in product design, marketing, and sales departments
Understanding and cultivation of key annual brand stories
Understanding and cultivation of key seasonal product stories
General brand copywriting
Monitoring competitive news and recommending competitive strategies
Managing messaging and positioning strategies
Drafting executive communications, conference pitches, speeches and business presentations
Archival and organization of media assets, including press clippings, photography, and brand communication
Distribution of PR assets to web
Create and manage integrated PR calendar
Collaborate with Social Marketing Manager to develop and implement digital/online communication strategies
Keep a pulse on industry, audience trends, and stories
Comprise documents written on behalf of executives
Manage key global PR contact list
Develop seasonal press kits

Qualifications

At least 5+ years’ experience in communications, preferably in an agency setting or within applicable industry
Strong presentation and research skills
Strong written and oral communication skills
Demonstrated capabilities in creative writing, including but not limited to internal company communications, training materials, manuals, presentations, speeches, letters, press releases, blogs and other social media posts.
Proven track record writing communications with brand personality
Self-starter with entrepreneurial spirit
Team player with a collaborative approach
Established influential relationships and enjoys networking
Has written & developed materials, including integrated communication plan(s)
Proficiency in computers & standard office applications (Microsoft Office is preferred)
Bachelor’s degree or above preferred in Communications, Journalism, Marketing, English or related field

Online Marketing Manager

If you are an Online Marketing Manager with PPC, Email and Online Advertising experience – Read On!

Position Description
LiquidPlanner is looking for an Online Marketing Manager, responsible for developing and implementing online marketing strategies and programs to increase site traffic and conversions.

This position reports to the VP of Marketing and will work across internal groups to achieve business goals and objectives. This role will lead Email, PPC, and online advertising.

We are looking for someone who is extremely customer-focused and data-driven. The ideal candidate is well-organized, has a great attitude, and truly thrives within a fast-paced environment. Previous hands-on experience simultaneously managing multiple marketing channels and campaigns is required.

Responsibilities

Conceptualize and execute a comprehensive digital marketing strategy with little or no hand-holding
Define campaign objectives, target audiences, strategies/tactics, creative deliverables, timeline, and ROI measurement
Generate and analyze marketing performance reports, applying historic performance to future initiatives
Research, test and manage online advertising placements to meet ROI goals
Build campaigns based on research and recommend best practices using analytics and on-going testing
Work with agencies, consultants, and freelancers to execute marketing initiatives
Plan, execute, and optimize the email marketing strategy
Create revenue-generating strategies utilizing SEM and retargeting, etc.
Oversee the management, planning, and buying of paid search
Report & provide ongoing tracking and analysis of campaigns through market analysis, competitive analysis and site analytics
Manage shifting short term objectives while working on long-term projects
Develop insightful, creative and effective strategies and tactics to ensure an effective online presence consistent with the LiquidPlanner brand and voice

Qualifications
Education and Training

BA/BS degree in business, marketing or related field
5+ years online and direct marketing experience, preferably B2B marketing
Experience in developing, implementing and measuring online marketing initiatives
Strong oral and written communication skills
Solid analytical, reporting and problem solving skills
Advanced Excel skills
Advanced experience in analytics tools, such as Google Analytics
Skills in HTML, CSS and JavaScript preferred
Experience with Photoshop and Illustrator preferred

Knowledge and Skills

Have the know-how to conceptualize, the drive to execute, and the analytical capacity to analyze an effective digital marketing plan
Knowledge of email tools and best practices
Online Advertising
PPC
Google analytics
Great writing skills
Sociable, motivated, and analytical personality
Affiliate marketing experience a plus
Proven ability to develop and maintain effective, collaborative working relationships at all organizational levels

Account Manager

LiquidPlanner is seeking an experienced sales professional to be part of our growing product services organization. We’re looking for a person with a talent for driving sales by developing relationships with existing customers and helping them succeed. You must have a strong mind for technology and analytics, an interest in teaching, and knack for solving ambiguous problems. It’s a bonus if you’ve managed projects in the past.

You’ll be responsible for both retaining and growing large strategic accounts. You’ll also develop the initial processes, workflow, and metrics to support the Account Management function. Closely tied to sales & support, your work will also be intricately linked with that of the product development team and the marketing team, so you’ve got to be a team player.

Job responsibilities include:

Ensuring large and strategic customer success through the ongoing process of check-ins, online workspace reviews, optimization coaching, and communication about product updates and capabilities.
Using upsell and cross-sell initiatives to meet seat (license) goals and revenue retention targets for your accounts.
Handling support calls and tickets for your accounts as related to best practices, workspace architecture, and feature utilization.
Proactively manage account renewals/procurement and upgrade activities in conjunction with finance.
Tracking and reporting on account management activity, pipeline, and results.
Developing a clear profile of large account needs, preferences, and objections as they relate to growth and retention.
Channeling customer feedback, bugs, and feature requests to the product development team.

You might be a fit if you have:

Excellent written and verbal communications (including presentation skills)
The ability to learn all kinds of online tools quickly and explain them to others
Laser-focused attention to detail, but an equal ability to grasp the big picture
An interest in developing systems and processes to help us scale as we add new customers
3-5 years of support, sales, project management or business development experience at a technology-focused company
Strong negotiation skills
A bachelor’s degree or higher

Program Manager

Who You Are

Experienced. You’ve got program management experience on a small to mid-size product development team, building online B2B products or relevant B2C products. You’re a practical project manager with a track record of success.
Passionate. You care deeply about software design, project management and collaboration.
Empathic problem solver. You love tackling hard problems and figuring out the best solution. You consider customer needs, development costs, sales & marketing value, design, and usability in your thought process.
Quick on your feet. You’re decisive, action-oriented, and enjoy moving fast – but you’re still analytical in your approach.
Excellent communicator. You can communicate effectively in writing and in person. You’re also skilled at communicating visually, through screen mock-ups and diagrams.
Results-oriented. You’re motivated to deliver great results and love being part of collective victories. You’re accustomed to developing and following processes, but you also know how to go with the flow and just make things work.

What You’ll Be Doing
In this position, you will be taking features through the entire the product life-cycle. Your role includes requirements gathering, prioritization, feature definition and design, project management, and validation of the effectiveness and value of your features once they’re complete. You’ll work with your peers in other disciplines to ensure end-to-end project success.

Some of the things you’ll be doing include:

Designing new features and re-designing existing features in pursuit of perfection.
Writing and managing specifications for development.
Program management for one or more areas of LiquidPlanner.
Ensuring cross-functional coordination (development, support, sales, management).
Participating in product planning and roadmap definition.
Talking to customers, talking to partners, researching technology.
Doing usability testing and analysis
Having fun (if you get the same kick out of helping customers that we do!)

Account Coordinator

LiquidPlanner is seeking an outgoing, self-motivated professional to be part of our busy customer-focused organization. We’re looking for a person with an innate interest in helping people succeed, a strong mind for technology, and a talent for teaching. It’s a bonus if you’ve been part of a project team, managed projects, or studied project management in the past.

You’ll be part of a team that manages all sales and pre-sale support. Your work will be intricately linked with that of the product development team, the support team and the marketing team, so you’ve got to be a team player.

Job responsibilities include:

Responding to inbound sales and trial support inquiries
Conducting demonstration webinars
Reaching out to new trial users and building a relationship with them
Managing the full life cycle of the accounts you work on (from trial start through sale and beyond to post-sale account management)
Channeling customer feedback, bugs, and feature requests to the product development team

You might be a fit if you have:

Excellent written and verbal communications (including presentation skills)
The ability to learn all kinds of online tools quickly and explain them to others
Laser-focused attention to detail, but an equal ability to grasp the big picture
An interest in developing systems and processes to help us scale as we add new customers
2-4 years of support, sales, or development experience at a technology-focused company
Strong negotiation skills
A bachelor’s degree or higher