Email Alerts

Email Alerts

Many users have requested that LiquidPlanner notify them when an item is at risk or when a new workitem is assigned. Currently, there is no way for LiquidPlanner to do this, however, by logging in to your space at least daily you will always know the status of your workitems. Email alerts are planned for a later release.

I see that the new version has the ability to get a daily or weekly email of activity which is helpful. However, when discussing an item, having a more “real-time” approach by getting emails is much more helpful. I know we could just send an email to the person, but that then moves project information out of the project management software.

For us, email alerts are quite important in two areas: 1) when a new item is assigned and 2) when a new comment is added on the ‘Collaborate’ tab.

A couple thoughts about email alerts when adding a comment on the ‘Collaborate’ tab. It would be helpful to see a list of users that you could check off if you wanted them to get an email about the comment. The checkboxes would automatically be checked for people that received email alerts in the thread already.

I think the email alert piece is the only piece preventing this becoming the replacement for our current tool immediately. Any idea of when you think the email alerts will be incorporated?

Here is something that some of your competition is using that I have found to be quite handy:

New Basecamp Features: Reply to a message via email and more

”...This weekend we pushed live one of the top Basecamp requests of all time, plus some other related improvements. You can now post comments to a message via email. Prior to this update, you had to log in to Basecamp to post a comment on a message. We sent you an email notification, but replying to the message required a log in. Now you can just reply to a message or comment notification by email and your comment will be posted to the project.”

This does look like a great feature. I will add it to our backlog for consideration as we build out the email alert feature. Since we use Agile development cycles, it isn’t likely to be released at the same time, but seems like something we could surely tackle for a later sprint. Thanks for the suggestion!

I see that the latest code has been pushed out for LiquidPlanner and it includes email alerts. We have tested it by adding new tasks, assigning it to another using and waiting for the email, but we are not receiving anything. We have our subscriptions set to ‘realtime’. I noticed that it says that my next alert will be sent this afternoon (even though I am set to ‘realtime’). Any thoughts?

@wingerrb: When a person is first signed up we schedule a time to send the first email, it may have scheduled that first send time too late. I’ll look into this asap.

@wingerrb: Emails should be working fine now. Let me know if you have any issues at all.

Thanks for the quick response. The only issue I see is that I am getting the email alerts even for items that I entered and assigned to me. Perhaps this is by design; if so, I would suggest it not email if the person who the item is assigned to is the same person who last saved it.

You do get emails about your own changes, you’re probably right we should skip emails that only contain those. Then again, some people expect to see them, and if they don’t think it’s not working. So in the end it’s a bit of a toss up.

I’ll keep an eye on the emails, thanks for the input.

One email alert feature that we would really like to see is the ability to specify who will get an email alert.

In many cases, I want to involve many others in a task or collaboration. It would be very helpful, when a task is added/updated, we could specify what individuals will get an email alert.

For example, if there is a task assigned to me and I add a comment to it that is really a question for someone else or a group of others, I have no way of sending them an email alert from LiquidPlanner. In addition, if I see a task/project that I am interested in, I would like to be able to ‘subscribe’ to that project so I get email alerts when there are updates made.

It may just be me, but I don’t need LP to e-mail me every time I make a single change to one of my items. I get too many e-mails from LP as I edit a lot of tasks. I would like to only get e-mails when someone else makes a change to my work items or when someone else adds a new work item for me.

I think we’re likely to make this change. I’m going to talk to folks about doing this, and making it clear that you only receive emails when other people change your items.