Liz Rosen

Liz Rosen is LiquidPlanner’s Director of Customer Support. Three things she loves: gazing at the Olympic Mountains as they sit over Puget Sound, long distance open-water swimming, and losing herself in a good novel.

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Just Keep Swimming: Using LiquidPlanner to Manage the Big Swim

I spend much of my life outside of LiquidPlanner in and around bodies of water. I’m a passionate open water swimmer—marathon swimming, in particular—and a big part of that passion is giving back to the sport. Some swimmers help out at races in various capacities, some crew for other swimmers, but I volunteer my time...

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The Real Story Behind Why Your Organization Wants You to Track Time

  For organizations that track time, there’s always going to be some resistance—or at least questions about it. Even if nobody says it out loud, I’ll bet your employees are at least wondering: “Why on earth is my company making me track time?” It’s easy to feel like tracking time is a way for leadership...

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Help! How to Get What You Need From LiquidPlanner Support

Learning how to use a new tool can be hard. We’ve all been through it. That’s why, here at LiquidPlanner, we try to make the learning and onboarding process as easy as possible for you and your team. We might even sprinkle in a bit of fun in too! If getting help is a party,...

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What We Do With Customer Feedback at LiquidPlanner

Recently we wrote a post that described how LiquidPlanner customers improve our product in which the author, Haley wrote, “Customers provide imperative feedback.” I thought I’d expand upon this powerful little statement and give you an inside look of what we do when we get customer feedback.   Call it a Who-What-Where-When-Why-and-How of our customer...

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LiquidPlanner’s Customer Success Team Helps Customers Succeed

Lately, LiquidPlanner has put a lot of thought into the meaning of customer support vs. customer success.   Support doesn’t end with troubleshooting technical issues, that’s only the tip of the iceberg.  Read on to see how we can make you an LP superstar.  Allow me to begin with a couple definitions: Customer support: Helping...

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Why #IHeartMyTeam, from LP Support

In the spirit of Valentine’s Day and why we “heart” our teams, I wanted to share a little tale from the Support Services Team… Mary Ellen and I were interviewing candidates to add to our team, and Joe Prospect asked us what I thought was a fabulous question: “I keep hearing about the great culture...

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15 Reasons Why You and Your Team Should Be Tracking Time

In my customer support role here at LiquidPlanner, I talk to a lot of new customers. The same two questions come up over and over again: “Why should we track our time?” “How can I convince my team to track their time?” (I usually suggest bribery in the form of chocolate chip cookies.) All joking aside,...

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