Today, we’re turning the Q&A tables on one of our own: the lovely Jennifer Ash. If you’re a customer of ours, there’s a good chance you spoke with Jen during your free trial period. She spends most of her time answering all kinds of questions about online project management. Now we’re asking her questions of a different sort: what’s it like behind the scenes of the LiquidPlanner Sales Department?
Q) Let’s start things off right: who are you and what do you do at LiquidPlanner?
A) My name is Jennifer Ash and I’m the Sales Manager on the LiquidPlanner team. I provide pre-sales customer support and help teams determine if LiquidPlanner is the right fit for them. In a nutshell, my weeks are filled with demos, informational calls, support emails and the occasional training.
Q) How do people like to be trained? Over the phone? In person?
A) Webinar trainings are by far the most popular. Since LiquidPlanner is a web-based tool, the majority of our customers feel comfortable with our online sessions. Personally, even though 99% of the training is virtual, I love it when I get the chance to do face-to-face training.
Q) What are the most popular questions you get from customers?
A) The kinds of questions I get from customers seem to ebb and flow. Some weeks, I have tons of people asking me when the Android app will come out, and the next week everyone seems to be focused on bug tracking. Do all Project Managers talk to each other and come up with the “Question of the Week”?
Q) What’s the craziest question you’ve ever gotten?
A) I don’t know about crazy, but I do get calls from people looking to order plumbing supplies. Apparently LiquidPlanner is a little too close To “LiquidPlumber.”
Q) The most frequent question?
A) “Will you extend my trial?” These are the kind of people who really need LiquidPlanner.
Q) I know LiquidPlanner customers are located all over the world. What’s the most exotic country you’ve connected with?
A) We have users in 37 countries across 6 of the 7 continents, so I’m constantly talking to people across the globe. We have some great LiquidPlanner “gurus” based in Greenland. Considering they have freezing arctic temperatures the majority of the year, I consider that pretty exotic.
Q) What makes you passionate about sales?
A) Before I joined the LiquidPlanner team, I did project management consulting for a traditional project management solution that was clunky and highly complex. In my sales role at LiquidPlanner, I’m still problem solving with customers and teaching them every day (which I love!), but the best part is that I’m now advocating for a solution that I truly believe in.
Q) What’s your favorite feature in LiquidPlanner?
A) I am a big fan of details, so our collaboration page definitely strikes my fancy. It lets you add every bit of information possible at any level in your project plan!
Q) You know I had to ask this question – what’s the best thing about working at LiquidPlanner?
A) Well, besides the fact that I have a great team, I really love that our kitchen is stocked with an endless supply of coffee. It makes our rainy Seattle mornings much livelier!