Employee Q&A: Liz Rosen, Customer Support and Adoption Manager at LiquidPlanner
Please give a warm welcome to the newest member of the LiquidPlanner crew! Liz Rosen recently joined our support team and is looking forward to helping new and existing customers with all of their online project management questions. To help you get to know Liz a bit, we decided to grill her with a few questions of our own!
Q) Describe a typical day for you at LiquidPlanner.
A) Since I’m still brand new, my typical day is all about learning, learning, learning. I’m digging in deep right now with LiquidPlanner functionality, where to find answers for our customers, and puzzling over the chess game that is how to best set up a workspace based upon a zillion different business models. That’s what you get when you have a really flexible product!
Q) What makes you passionate about support?
A) I simply love seeing the lightbulb come on over someone’s head when they figure something out or hearing joy in someone’s voice when they get the answer they needed. It makes me happy to help make someone else successful at their job.
Q) What are the most popular questions you get from customers?
A) I’ve been here for a mere three weeks and I don’t think I’ve seen the same question more than once. Many questions relate to reporting though, and I’m pretty excited about the new features we have coming up, which will help people get the information they want and need to do their jobs better.
Q) What’s your favorite feature in LiquidPlanner?
Q) When you’re not at the office, what do you like to do?
A) I’m an avid open-water swimmer and am the race director for the Fat Salmon Open Water Swim. When I’m not under water, I am a voracious reader.
Q) You know I had to ask this question – what’s the best thing about working at LiquidPlanner, and what are you most looking forward to?
A) The people, for sure. It’s fantastic to be part of a team of super smart people who are psyched to come to work each day and do the job that they’re doing. I’m looking forward to putting all the tasks for “Fat Salmon” into LiquidPlanner and becoming crazy organized for this year’s event!
Q) If you only had one more day on Earth, what would your last meal be?
A) I’d want to go to a gourmet breakfast buffet.
Got another question for Liz? Leave a comment or send us a tweet!