Q&A With Steven Jackson—LiquidPlanner’s New Product Advisor

Tatyana Sussex | April 11, 2014

Steven Jackson
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We feel pretty darn lucky about our new Product Advisor, Steven Jackson who touts an impressive career. Steven has spent years working in Enterprise IT for cloud-based products and he’s managed projects across several countries for clients in Europe. Now, he helps LiquidPlanner customers see the value of adapting our methodology. Read on to learn more about Steven—and to get some insight into his own impressively organized way of working.Steven Jackson

LP: Briefly describe an average work day for you at LiquidPlanner.

Steven: I spend most of the day on the phone speaking with and/or presenting to clients. Each evening before going home I plan the next day’s work flow based on what needs to get done.

LP: How did you know LiquidPlanner was the perfect fit for you?

Steven: I went to social media and did my research; the chatter was very positive around the company and the product. Once I actually met everyone in person I knew that the fit would be a good one.

LP: Do you have any tip(s) on how you stay productive and focused during the day?

Steven: I set a goal for the day before I arrive at work and this drives my activity. I then divide my day up into short activity blocks in which I do tasks that move me toward my goal for the day, and during that time I do nothing else. This ensures that what must get done is prioritized.

LP: What do you appreciate the most in your co-workers?

Steven: They are open minded and very sharp, which I can really appreciate. They also have great product knowledge and are really client-focused.

LP: Do you have a ritual or routine to the start of your work day?

Steven: Yes, I begin each day by listening to NPR until the moment that I sit down at my desk and dive into email.

LP: Your idea of happiness at work is:

Steven: Speaking to clients and helping them understand how our solution can help them with the day-to-day challenges that they face. Knowing that I am someone that clients trust and rely on is the best part of doing what I do.

LP: What book has most influenced your career?

Steven: The Balanced Scorecard by Kaplin and Norton. It was one of the first serious business books that really looked at getting away from siloed views inside of businesses. It also emphasizes the importance of using data to better understand what your company is really doing, which has become so important today. The book also shows how to link current actions with tomorrow’s goals in order to help predict future financial performance—rather than simply reporting on what’s already happened.

LP: Advice for anyone looking for a job right now—interview tips?

Steven: Do your research! Make sure that you understand the company that you’re applying to work for, the people who work there, the culture of the organization, and finally the industry that the company operates in. If you’ve done that level of research, you’ll be sure that the job is a good fit for you, and that you are a good fit for that job as well.