Q&A With Will Cramer, LiquidPlanner’s New Customer Support Specialist

Tatyana Sussex | August 1, 2014

Will Cramer
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When he’s not writing for music websites and creating made-up companies with friends, Will Cramer is working as LiquidPlanner’s newest Customer Support Specialist. Read on to see how this lively addition to our organization spends his day, stays focused, and what he has to say about charting a career and prepping for a job interview.

Will Cramer


Briefly describe an average work day for you at LiquidPlanner:

Check in with my team, scope out the overnight [support] tickets and prioritize them. If we can catch anyone from Europe who would still be at the office and get them a response, that’s at the top of my list along with any essential productivity tickets.

How did you know LiquidPlanner was the perfect fit for you?

After hearing one of my friends talk for two years about how much he loves his company, I started to get a little jealous and began asking him constantly if positions were open. When I finally heard there was an opening, I applied. My interviews went really well, the job description fit what I was looking to do long term, and the people, and office, blew me away. I knew I had to stay!

View from the LP office.
View from the LP office.

What are your tips to stay productive and focused during the day?

Mini-breaks—even if it’s to fill up a water bottle, talk to someone face-to-face , take in the nice view (which is everywhere here), browse a leisure website (to get rid of that nagging feeling that you’re missing breaking news), and coffee.

What do you appreciate the most in your co-workers?

Everyone here is inclusive, eager to help, and genuinely wants to be friends both inside and outside of work.  The level of trust between everyone is unrivaled. For example, we have a professionally delivered fridge filled with sandwiches and salads, and it’s operated completely on the honor system that people stick to the one-item-per-week limit. We’re never out of sandwiches and there’s no policing of who has taken what.

Do you have a ritual or routine to the start of your work day?

Getting an early start on the day. Arriving at work early gives you time to settle in, get some breakfast and coffee in you; you can peruse the Internet, and line up your day. No matter how bad yesterday was, or how daunting the day ahead of you looks, you can always control how the day starts. That’s something I always rely on to keep me productive and optimistic.

Your idea of happiness at work is:

Jokes, freedom, big monitors, new computers, comfy headphones, casual clothes, snacks, ping pong, collaboration, a bit of beer.

What book has most influenced your career?

Third Circle Theory: Purpose Through Observation, by Pejman Ghadimi.

Advice or interview tips for anyone looking for a job right now?

Transferable skills! Take everything you did at your previous jobs, or current job, and then figure out how they apply to what you want to do next. Finding the connections between where you have been and where you want to go (or are going) is crucial.

For the interview, have a great example of a difficult situation that will really help you stand out. Strive to stand out as someone who is remembered as more than just a piece of paper. When the hiring manger asks your interviewer who you were, you want to be able to leave them with something like, “That was the candidate who told a great story about creating a new company process that could help us out here!”

A few things you do outside the office?

Concerts, trips, sporting events, writing for a music website and creating made-up companies with my friends that will never happen. I am also a sucker for Groupon’s events and outings.

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