LP: How do you use LiquidPlanner on a daily basis?
JP: We have around 10 serious, day-to-day users and then another eight to 10 portal users such as contractors and other vendors that we work with on a regular basis. While we initially were interested in LiquidPlanner from a pure project management perspective, we’ve since discovered that its collaboration functionality has become even more important to our team.
In many ways, we’re still really learning how to do project management. We don’t have any certified project managers on staff and LiquidPlanner has shown us that we really don’t need to add this particular expertise. We simply enter all our tasks into a given project, assign an owner, prioritize them, and get back to work. From a collaboration standpoint, we now use LiquidPlanner more than email to share documents. Meanwhile, the Commenting feature lets us discuss tasks with one another in real-time without us all having to be in the same room at once. So you can see, we really view LiquidPlanner as a platform for all of our project communications.
LP: What would you say would be the biggest benefit you’ve realized since rollout?
JP: Probably our ability to really understand what everyone is working on without actually having to ask them to constantly provide status updates. Since we’ve been using LiquidPlanner for a while now, we also now a good historical view into our past projects which have enabled us to better understand where our process is working and where we’re having issues. But likely the most salient benefit has been our ability to easily collaborate with each other and our various external partners. Since we’re always running several projects concurrently, this capability provides a huge improvement in both our overall business process as well as greater visibility into our entire portfolio of projects.