Reallocating a Seat
When you disconnect a member from the workspace, that license can be reallocated to a new user. Simply send an invitation to the new person. When the new person accepts their invite, the unused license will automatically be reallocated to the new person.
Note: if there are inactive members in the workspace – i.e. someone who was in your workspace during the trial period but did not continue as a paid seat – the freed up license will be automatically transferred to the inactive member. It is a best practice to disconnect all inactive members so that they do not automatically gain access from an unused license.
If you don’t intend to fill an unused seat with a new member, be sure to reduce your seat count before the next billing cycle! Go to your User Menu > Settings > Billing and Purchasing > Billing Summary and click the Reduce Seats button to make changes.
Purchase a New Seat
If you do not have any unused licenses and need to invite someone new to the workspace, you need to purchase a new license.