LiquidPlanner staff can only see your data if you explicitly grant us permission via your workspace settings. Respecting your privacy is a core value, but sometimes viewing your workspace data is the best way to help you out with a support issue.
Workspace administrators can provide access to the workspace via their User Menu > Settings > Workspace Settings. Just check the box next to Grant LiquidPlanner technical support permission to view this workspace. Don’t forget to click Save!