SERVICE LEVEL AGREEMENT

Site Uptime1 99.9% monthly
Support Channel Online Help: www.liquidplanner.com/support
Email: support@liquidplanner.com
Phone: 1-888-551-5572
Hours of Coverage Monday–Friday, 7 a.m. to 5 p.m. Pacific Time
Response Times Initial Response Ongoing Response
Critical Issue2 1 business hour 1 hour or as agreed
Regular Issue 1 business day 1 business day or as agreed
1 Site Uptime Site: https://app.liquidplanner.com. Does not include planned/announced outages for maintenance.3
2 Critical Issue LiquidPlanner site is unavailable or members cannot log in and work. See site status: http://status.liquidplanner.com
3 Scheduled Maintenance Saturday mornings Pacific Time, as needed. Notice posted in app ahead of any scheduled downtime.