SERVICE LEVEL AGREEMENT
| Site Uptime1 | 99.9% monthly | |
| Support Channel | Online Help: www.liquidplanner.com/support Email: support@liquidplanner.com Phone: 1-888-551-5572 |
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| Hours of Coverage | Monday–Friday, 7 a.m. to 5 p.m. Pacific Time | |
| Response Times | Initial Response | Ongoing Response |
| Critical Issue2 | 1 business hour | 1 hour or as agreed |
| Regular Issue | 1 business day | 1 business day or as agreed |
| 1 Site Uptime | Site: https://app.liquidplanner.com. Does not include planned/announced outages for maintenance.3 | |
| 2 Critical Issue | LiquidPlanner site is unavailable or members cannot log in and work. See site status: http://status.liquidplanner.com | |
| 3 Scheduled Maintenance | Saturday mornings Pacific Time, as needed. Notice posted in app ahead of any scheduled downtime. | |