LiquidPlanner Service Level Agreement

Site uptime1 99.9% monthly
Support channel Online Help:
Phone: 1-888-551-5572
Hours of coverage Monday – Friday 7 am to 5 pm Pacific Time
Response times Initial response Ongoing response
Critical Issue2 1 business hour 1 hour or as agreed
Regular Issue 1 business day 1 business day or as agreed
1 Site uptime Site: Does not include planned/announced outages for maintenance3
2 Critical Issue LiquidPlanner site is unavailable or members cannot log in and work
3 Scheduled Maintenance 1x/month, Saturday mornings Pacific Time, and as needed otherwise


LiquidPlanner Service Level Agreement was last modified: April 17th, 2018 by Team Liquidplanner