LiquidPlanner Service Level Agreement

Site uptime1 99.9% monthly
Support channel Online Help: www.liquidplanner.com/support
Email: support@liquidplanner.com
Phone: 1-888-551-5572 Paid customer
Phone: 1-888-881-2561 Trial customer
Hours of coverage Monday – Friday 7 am to 5 pm Pacific Time
Response times Initial response Ongoing response
Critical Issue2 1 business hour 1 hour or as agreed
Regular Issue 1 business day 1 business day or as agreed
1 Site uptime Site: https://app.liquidplanner.com. Does not include planned/announced outages for maintenance3
2 Critical Issue LiquidPlanner site is unavailable or members cannot log in and work
3 Scheduled Maintenance 1x/month, Saturday mornings Pacific Time, and as needed otherwise

 

LiquidPlanner Service Level Agreement was last modified: September 25th, 2015 by Michael Ortlieb