LiquidPlanner Service Level Agreement

SERVICE LEVEL AGREEMENT

Site Uptime1 99.9% monthly
Site Status Status.liquidplanner.com This page is updated in real time during a service incident. Visit this page for the latest information.
Support Channel Online Help: www.liquidplanner.com/support
Email: support@liquidplanner.com
Phone: 1-888-551-5572
Hours of Coverage Monday–Friday, 7 a.m. to 5 p.m. Pacific Time
Response Times Initial Response Ongoing Response
Critical Issue2 1 business hour Hourly updates  
Regular Issue 1 business day 1 business day
1 Site Uptime Site: https://app.liquidplanner.com OR https://next.liquidplanner.com. Does not include planned/announced outages for maintenance.3
2 Critical Issue LiquidPlanner site(s) is(are) unavailable. See site status: http://status.liquidplanner.com
3 Scheduled Maintenance Maintenance windows will be scheduled as needed. Scheduled downtime will be posted in the application(s) and on the Site Status page, in advance.