LiquidPlanner Service Level Agreement

Site uptime199.9% monthly
Support channelOnline Help: www.liquidplanner.com/support
Email: support@liquidplanner.com
Phone: 1-888-551-5572
Hours of coverageMonday – Friday 7 am to 5 pm Pacific Time
Response timesInitial responseOngoing response
Critical Issue21 business hour1 hour or as agreed
Regular Issue1 business day1 business day or as agreed
1 Site uptimeSite: https://app.liquidplanner.com. Does not include planned/announced outages for maintenance3
2 Critical IssueLiquidPlanner site is unavailable or members cannot log in and work
3 Scheduled Maintenance1x/month, Saturday mornings Pacific Time, and as needed otherwise

 

LiquidPlanner Service Level Agreement was last modified: April 17th, 2018 by Team Liquidplanner