7 Steps to Build a Continuous Improvement Culture
After World War II, new theories about quality began to be implemented. Many of these ideas were brought to Japan and embraced by the country as it rebuilt in the years after the war. These ideas would ultimately change manufacturing and the world.
“Continuous improvement” was one of these ideas. The Japanese distilled the essence of this idea to a single word: “kaizen.” It is a quality philosophy that includes improvement of the product, the processes the design and produce them, and the way the teams carry out those processes.
For example, the old way would take a product, get it into its category, optimize the process, and sit back and make money. In fact, we even talk about mature products as being a “cash cow.” Or, something you milk for cash as long as it produces.
Kaizen, however, is part of a different way of looking at things. A product or a process will likely never be “good enough.” As the name implies, the goal is to never stop improving.
This idea can make a tremendous difference in the product you manufacture today and how you do it. But what if your company doesn’t practice kaizen? In this article, we will explore seven ways to create a culture of continuous improvement in your organization–even if you’re starting from scratch.
It’s important to remember that changing the culture of an organization is notoriously difficult. Companies are (in)famous for starting an initiative and then quietly abandoning it, and that is especially true for something like continuous improvement.
Kaizen is not flashy, and it’s not instantly transformative. It takes time to implement, and the benefits realization can sometimes be agonizingly slow.
This isn’t just some new initiative. It’s a culture change, and changing the culture is one of the most difficult things a leader can undertake.
In the 1990s movie “What About Bob”, Bill Murray plays Bob, a man paralyzed by decisions until his psychologist suggests that he practice “baby steps.” While this strategy backfires for the psychologist, those looking to implement a culture of continuous improvement will benefit from the advice. It takes baby steps.
If you are ready to try to implement a culture of continuous improvement in your organization, these seven steps will help you get there.
- Commit throughout the organization. That is a big part of what makes this work. It’s not just the people at the top or the bottom of an organization that make continuous improvement possible. There is no more “us and them” mentality. Everyone needs to be moving toward the same goal.
- Make kaizen part of the new routine. At some automobile factories, small teams meet before work each week to talk about one tiny change they are going to try to implement in order to improve their process. Continuous improvement is something that needs to be revisited regularly. The routine is key to sustaining it.
- Tie it back to everyone’s job. Some people will almost certainly look at this as just one more new initiative that they simply need to outlive. To take it seriously, they may need to incentivized.
- Measure the results. (If it’s done right, these should be positive, and these are usually cumulative). Continuous improvement is metrics-driven. This means that terms like good, bad, and better become very objective. Continuous improvement works, but it takes time. It’s like saving money: at first, the benefits (e.g., interest) you earn is barely noticeable. But once you have enough, the interest income starts to add up. Before long, you are earning interest on your interest.
- Communicate. Unlike some initiatives, you may not have quick wins. It will probably take time, because continuous improvement is not instantly transformative. Keep everyone aware of what is going on while you are waiting for the results to speak for themselves.
- Be deliberate and patient. Creating a culture of continuous improvement is an exercise in demonstrating continuous improvement. You need serious commitment and sustained energy. Many of us make a practice to look for the quickest, highest value wins. Kaizen is more like the effect of oceans on the beach. It’s relentless and disciplined. It can take time to produce the results that many organizations want. A company with this kind of mindset may not be completely ready for kaizen. Also, keep this in mind: even if you have a healthy organization, it will likely be resistant to change.
- Repeat. These are baby steps, and this is the real heart of continuous improvement. Go over these steps again and again. This is continuous; you will never really be finished.
Creating a culture of continuous improvement will not only help make the product better. It helps make the teams and the organizations better, and like compounding interest, the benefits keep coming.