Keep the Solution Simple When Your Project Teams Are Struggling
I hear stories like this all the time: “Our project teams are in chaos and our executives are insisting on some kind of ‘fire and forget’ solution that does not slow down the business.”
Every project manager needs to join me in a collective groan so that we can move on to talking about a practical solution to this seemingly intractable problem.
Ready? One, two, three… “uhhhhhhhggg.” That’s better.
Now and Zen
First, put your PMP certification back in the box it came in. We won’t be using it today.
Organizations with screwed up project management processes need to fix their root social issues first. Rarely is the team lacking the ability to get projects done. Usually, the rate of success is throttled by a lack of organization, prioritization, and transparency. The problem is in people’s heads. Scratch that—the problem is that the solution is NOT in their heads.
If you want to solve productivity woes, you have to guide the organization into seeing things they are currently unaware of. Being productive is a state of mind. If you can achieve this with your teams, then better decision making will emerge and your business metrics will follow with measurable, improved productivity.
Motion is Your New Metric
Every hour of every workday, your project team is making micro decisions about what to do next and how to do it. How much people know about the mission and how connected they feel with it will have a huge impact on how this plays out. Don’t fool yourself into thinking that just being able to recall the distant goal is sufficient for your project team to make daily decisions.
People face questions of motivation and focus constantly and make ten’s, if not hundreds, of micro decisions a day about what to do next. Should I research this more? Should I talk to somebody about X? Should I report this issue? Should I get off Facebook now? Skulls are noisy places and micro decision making is where bad practices take root. That’s what we’re hunting here—a meaningful appeal to the hearts and minds of your project team. The approach is a simple concept: Motion and effort will be viewed as either Forward Motion or Lateral Motion.
Motion is a pretty easy game for most people to understand: “Are we moving forward or laterally?” From soccer to Call of Duty, you don’t win without forward motion and everyone knows you get slammed if you can’t figure out which direction to move in to get the win.
So Easy a Sixth Grader Can Understand It
Take your average Halo-playing sixth grader with a homework project. Imagine he or she is facing a three-page writing project with just four nights to do it and only the opportunity to get one page done a night.
If you ask the young Master Chief if they’d like to get started on the project tonight or play Halo, I’d wager an Active Camo and Overshield power-up that the answer would be Xbox. If you play the game the next night, there is a really good chance that the answer would be Xbox again and will continue this way until everyone is trying to figure out if the dog ate the homework.
There is another way to play the game; it’s called transparency. Consider the following decision tree.
Kids (and most adults) can figure out how to win at this game very quickly because it is so obvious once you lay it out. The difference between forward motion (getting a page of the homework done) and lateral motion (playing Xbox) is just obvious.
Finding Lost Simplicity
So why is this simple perspective lost in business? It’s an easy answer—the scale of the game is much bigger than anyone can hold in their head. The previous diagram can fit on a page and is not in a state of constant flux like your organization where everyone is running around like crazy to figure out the new economy and deal with key performance metrics and requirements that are trending this way and that.
Yet the principles remain the same. If you want a better result, people are going to have to visualize the game mechanics and increase forward moves and reduce lateral moves. This means three things.
Step 1 – Transparency
Work will have to be identified and loaded into an online project management system that everyone can access. LiquidPlanner is built for this, but other products offer shared, collaborative project management environments, depending on your scale. If your project team is small enough, even a whiteboard can work.
This transparency thing is critical. If you can’t see the forest for the trees, then you are not going to care if the forest is on fire. If you can’t see that somebody else will fail if you choose poorly, then you won’t decide in favor of forward motion if a lateral move is more interesting at the moment.
Step 2 – Tag What is Important
Tag every task that clearly moves the project towards the win with [FM] for Forward Motion. Track time for the next 90 days. This is not hard—just tack it on to the end of the task names like this:
• Processing email
• Design mockup for Start screen [FM]
• Design mockup for customer profile [FM]
• Support work
• Misc project work
• Bug: the date picker is broken on IE 6 in non-US time zones
Make sure EVERYONE knows what you are doing. Ask them to add the [FM]s when they add project tasks. Incentivize them to track (pizza, coffee, bribes).
Step 3 – Evolve
At the end of the 90 days, pull the data, sum up the hours spent, and then compare them against known availability (make sure that you are sitting down when you review the results. You might be shocked). If you’re lucky, you will already see improvement just from the transparency that was introduced. Continue learning by showing everyone the results and asking them to help figure out how to get more FM and less LM.
Why this is the Smart Approach
This is not a “one methodology to rule them all” story, rather “motion theory” is a stepping stone to help your organization find its way to an enduring methodology that fits just right.
The approach is appealing because it is simple, transparent, and gives everyone a chance to focus on making better decisions. The principle that “Lateral Motion is OK, but Forward Motion is better” should keep a project manager on solid ground even with the most change adverse holdout, yet still is tangible enough for execs who want a productivity solution yesterday.
If that’s not enough to convince you, consider the risks that come with trying to drive a big process change. The more complexity you put into a change initiative, the greater the odds are that it will get scuttled. The old clichés of Keep it Simple, and Start Small didn’t become so popular because they are dumb advice. It’s because so many people learned the hard way. To put it another way, just because you have a PMP certification, it doesn’t mean that you have to use it to get things done.