If you’re in the market for a dedicated project management solution, it’s safe to assume you are facing down some very complex challenges:  generating a reliable schedule, juggling priorities, equitably managing shared resources, producing actionable metrics – the list goes on and on.

Once you’ve found a platform with the right capabilities, there is still a considerable journey ahead in the form of implementation, and unfortunately there’s no pause button for your regular responsibilities and projects in-flight.

Strong Change Management Principles Can (and Will) Pre-empt Disaster

Nailing down a concise definition for “change management” is tricky.  In my experience, the term can mean many different things to different organizations, and it’s remarkable to see very large, mature companies demonstrating a lack of consideration for these key principles.  Conversely, we’ll also see small companies executing beautifully on these principles.

Wherever your organization happens to land in terms of change management aptitude, LiquidPlanner’s Customer Success team is here to help with practical guidelines and robust onboarding resources.

A Proven Approach

Customer Success is an obsession of ours here at LP.  While our scheduling methodology and predictive algorithm have always been completely unique in the market, we’ve viewed a higher caliber of support as our strongest differentiator.

We’ve successfully onboarded thousands of customers over the years, but have also analyzed failed adoptions meticulously.  While we’ll never stop iterating on our offerings and approach, our new onboarding packages position teams for sustained success like never before.

Let’s talk about what’s included:

Gold Onboarding Package

Our Gold Onboarding Package is a comprehensive onboarding experience, involving deep collaboration between your team and LiquidPlanner onboarding experts.  Through this process, we’ll craft a workspace that is elegantly customized for your objectives, and empower your team leaders to get full value from our most advanced features.  What’s included:

  • Five sessions with a LiquidPlanner onboarding expert
  • Dedicated Onboarding Specialist from Onboarding Strategy Kickoff through to Onboarding Wrap-up
  • Help and guidance from the LiquidPlanner Support team
  • Access to the Onboarding Resource Kit and the LiquidPlanner Help Center
  • 45-day onboarding timeline

Silver Onboarding Package

If you have a more relaxed timeline for implementation, or have a preference for exploring LiquidPlanner’s capabilities at your own pace, our Silver Onboarding Package provides robust solutions:

  • Two sessions with a LiquidPlanner onboarding expert
  • Help and guidance from the LiquidPlanner Support team
  • Access to the Onboarding Resource Kit and the LiquidPlanner Help Center
  • 30-day onboarding timeline
  • Wrap-up / some practical questions to ask

The Gold Onboarding Package is included with any purchase of 10 or more LiquidPlanner Enterprise-tier seats. The Silver Onboarding Package is included with any purchase of 10 or more LiquidPlanner Professional-tier seats.

If you’re unsure which package or tier is the best fit for your organization, please don’t hesitate to reach out to sales@liquidplanner.com, and we’ll be happy to discuss options with you in full detail.

What Kind of Onboarding Does LiquidPlanner Offer? was last modified: May 21st, 2018 by Evan Hill