LiquidPlanner is flexible and can be molded to fit your team’s unique needs. Once your workspace has been set up, many teams find it helpful to create a playbook to get everyone on the same page. Communicating these rules upfront will set your team up for success and will help everyone feel comfortable with LiquidPlanner. We recommend scheduling a kickoff meeting with your team and sharing a team playbook that you create.
Here are a couple of ideas to document and communicate your LiquidPlanner Playbook:
Your LP Playbook should define the goals and guidelines for using LiquidPlanner so that each member has clear answers for; “What do I do?”, “How do I do it?”, “When do I do it?”, “What is my role?”, and “What is the benefit?”.
Access the Playbook Setup Guide to complete a guided questionnaire and create a downloadable LiquidPlanner Playbook.
Start with a concrete goal or objective to get your team excited and understand why using LiquidPlanner is important for your organization. Think about the specific problems you’ve experienced in the past (e.g. unmet deadlines, overbooked resources, shifting priorities) and highlight how they will be resolved with LiquidPlanner.
Set guidelines to address the questions below. Then, present these guidelines to help your team members understand what their role is in the workspace and how they should use certain features.
Tip: We encourage all members to create tasks and assign them to others (even to managers). LiquidPlanner provides a transparent platform where members can contribute their ideas and move work forward.
Decide whether you will designate a project owner or manager to update the priority of tasks or if anyone can re-prioritize and/or “package up” tasks to a high priority package, like ASAP. If you’ve chosen to restrict prioritization privileges for certain members, explain that some members will not be able to re-prioritize plan items.
When different people need to work on a single task, you’ll want to assign multiple owners to it. Those owners can be scheduled to work independently or work in order.
Tip: Assign checklist items to the various owners on the task to define the responsibility of specific items that need to be completed as part of the task.
The Edit Panel should be used to capture a number of important details. Decide how members will use the following fields: remaining effort, brief description, deadline, reference, and any custom fields.
Tip: A best practice is to encourage the task owner to update the remaining effort field since this person typically has the most accurate understanding of the work that remains. Always add attachments, links, notes, and comments with any progress updates.
Depending on your organization’s time tracking needs, you may want to encourage your members to track time throughout the day, or at minimum, once a day. If you are using LiquidPlanner’s full timesheet workflow, describe when and how members should submit their timesheets for review.
Tip: Encourage the use of timers to help members keep track of the hours they are spending on each task. The accumulated time can then easily be added to their personal timesheets.
Decide whether team members or managers will set availability. If a team member will be spending part of their workday on work that is not represented in LiquidPlanner, make sure that their availability is reduced for those days.
Members can control their own Notification settings. Establish requirements around the frequency and types of Notifications you would like your team to receive. Encourage project managers to Follow items.
Tip: We recommend leaving Change Notifications set to Realtime so that the right members are alerted when changes occur.
In addition, you may wish to present specific rules around:
Smaller work items for a particular task can be captured as checklist items. Remind members that assigning checklist items to other people will not draw from their availability. A best practice is to ensure that all checklist items have been completed before marking the task as “done”.
If you have established virtual members in your workspace, define their purpose, who should add them, and when they should be used.
You have the option of creating activities that members can select to categorize logged or remaining hours. Be sure to explain what each activity should be used for, who should use them, and when they should be used.
Encourage your team to communicate directly in the workspace or by replying to LiquidPlanner email notifications so that chatter and documents can be captured in the context of specific tasks or projects. Tasks can also be created with email integration.
If it’s important for your team to track all of their non-project hours in LiquidPlanner, make sure to establish a process and explain how to track time using the “ongoing tasks” you’ve set up.
Members who are completing tasks in LiquidPlanner should be urged to view and update their tasks from the My Work tab. Project managers or members responsible for prioritizing work can adjust the schedule from the Projects tab.
Provide guidance for adding billable and non-billable costs incurred during your project work. What’s the approval process? Who enters the data? What supporting information should be included in comments or uploaded to the plan item?
After you’ve presented your playbook to your team, it’s important to address any questions or concerns. The more comfortable your team is with using LiquidPlanner, the more it will become part of your organization’s process, and the more likely it is that your team will fully adopt the change.
Show the tips and tricks that you’ve learned in LiquidPlanner and share links to relevant videos, recorded webinars, Knowledge Base articles, user guides, blog posts, and the Help Center so that your team can always be learning.
Finally, be sure to check in with your team members along the way and make amendments to your playbook if something isn’t working.
Now that you know the importance of creating a playbook, watch this webinar to see some real LiquidPlanner customer playbooks and their results: